(AsiaGameHub) – The Alcohol and Gaming Commission of Ontario (AGCO) has imposed penalties on Relax Gaming and Pragmatic Play. This follows an investigation that found their games on unregulated gambling sites available to players in Ontario.
The AGCO has issued monetary penalty orders of CAD$40,000 (around €25,000) to both Relax Gaming and Arrise Solutions, which operates under the name Pragmatic Play.
Ontario’s iGaming regulator has reiterated its position against suppliers who make their games available to illicit operators.
Dr Karin Schnarr, AGCO CEO and Registrar, stated: “Ontario’s regulated iGaming market is founded on explicit rules that safeguard players and ensure corporate accountability.
“Unregulated gaming sites function outside this system, leaving players without guarantees of fair play, prompt payouts, or effective conflict resolution. The presence of regulated games on these unregulated sites can foster an environment that puts players at significant risk.”
According to the AGCO, the two companies fully cooperated with the inquiry and moved quickly to block Ontario players from accessing their games on the unregulated platforms.
Both Relax Gaming and Arrise Solutions are registered with the AGCO to develop and supply slot and casino-style games for the province’s legal iGaming market, which launched in April 2022.
Arrise Solutions obtained its Ontario licence in October 2025, valid until November 2027. Relax Gaming received its provincial licence in October 2025 with an initial expiry of April 2026; however, it holds a ‘deemed to continue’ status extending its authorization to April 2028.
The AGCO has been active with enforcement actions this year, including a $350,000 fine for FanDuel Canada in January for not reporting irregularities in table tennis betting. The regulator also suspended PointsBet for five days in February due to violations connected to the Jontay Porter betting controversy.
iGaming Expert has contacted Relax Gaming and Arrise Solutions seeking comment on the AGCO’s enforcement measures.
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